Describe what you were doing and, if you can, add a screenshot. Never send identity documents or your clients’ details by email.
Support
Write to us and a person answers within a working day.
From the app
Signed in? Open More, then Help and support. Your conversation stays in the app, and our reply arrives there too.
Common questions
The sign-in code did not arrive
Codes come by email and last 10 minutes. Check spam and promotions, then ask for a new one after a minute. After five wrong tries, ask for a new code.
The computer version does not open
Press Reload on the notice. If it still stays on the loading screen, press Repair: it removes the browser’s offline copy of the app (nothing else) and loads the newest version. It works in current Chrome, Edge, Safari and Firefox.
Keyboard shortcuts
In the computer version press ? to see them all: ⌘K or Ctrl+K searches, G then a letter moves between sections, N starts something new on the page you are on.
A client invite link does not work
Invite links are for one person and expire. Ask the studio to send a new invite; joining needs a code sent to the invited email.
Paying an architect
Clients pay the studio directly by UPI or bank transfer from the invoice. Architect World does not handle these payments; the studio confirms them.
Paying for a plan
Studios choose a plan on the computer version (More, then Plan). Until online payment opens, write to us and we activate the plan after your payment.
Deleting your account
Open More, then Profile, then Delete account. A studio’s only owner with a team must first make someone else an owner.